According to The Hindu, the Year-on-year growth of made in India smartphones grew by 6%, majorly because of these two brands. The research firm, Counterpoint, said, “Both the brands have significantly expanded their manufacturing in India to align with the country’s objective of reducing reliance on imports and strengthening its presence in the global supply chains.”

India Smartphone Manufacturing Growth Accelerates

Industry reports point out that India smartphone manufacturing growth is being fueled by increasing global demand, pro-business government policies, and rising investments from top smartphone brands. Apple and Samsung have both increased their production in India substantially, taking advantage of the cost advantages of the country and favorable export environment.

Samsung stayed on top as the top smartphone manufacturer in India in 2024, growing 7% compared to last year due to a 13% rise in its exports. Vivo came in second with a 14% growth and took a 14% share of total shipments.

Foxconn Hon Hai saw a 19% increase in production, mainly because of strong demand for Apple’s iPhone 14, iPhone 15, and iPhone 13 models. Oppo dropped to fourth place as its shipments fell by 34%.

DBG grew well too, helped by making phones for Xiaomi and Realme. Tata Electronics was the fastest-growing manufacturer, with a huge 107% jump in production, mostly due to large volumes of iPhone 15 and iPhone 16 models.

Apple and Samsung Exports from India Set New Benchmarks

The dominance of Apple and Samsung exports from India reflects global brands growing in India’s manufacturing capabilities. Apple’s iPhone exports have seen an increase in double digits alone, contributing significantly to the overall smartphone exports of the country. Meanwhile, Samsung remains a strong player, with a wide range of catering in various price segments.

Industry experts believe that the frequent performance of these two brands will strengthen India’s position as a global manufacturing center, especially geo -political stress companies to diversify production away from China.

India’s Smartphone Export Growth

The significant growth in made in India smartphone exports is a testament for the success of government initiatives such as India PLI scheme and strategic investment made by top smartphone exporters in India such as Apple and Samsung.

With India smartphone manufacturing growth showing no signs of slowing, the country is well-positioned to expand its share in the global smartphone market. As production scales and new players enter the scene, India’s ambition grows rapidly within the global manufacturing powerhouse.

The post Samsung Leads as India’s Smartphone Manufacturing Grows in 2024 appeared first on Tech Research Online.

This development comes in the wake of China’s increasing interest in developing domestic AI players that can compete on the global stage. After China’s Deepseek AI launched, the Chinese investors are looking for the next domestic AI startup.

Manus emerges at a time when China’s AI investment is on the rise, as the nation is growing its efforts to gain technological independence. With strong backers and government patronage, Manus is one of the leading Chinese AI startups that is concentrating on creating new generative AI models and products.

Some say that the Chinese startup went viral after it claimed to be the world’s first general AI agent. The new AI assistant is capable of making decisions and executing tasks autonomously. It also requires less prompts in comparison to ChatGPT and DeepSeek.

China’s investment in AI startups such as Manus is indicative of a wider strategy to diminish reliance on overseas technologies while fortifying its role as a world leader in the AI race. The Chinese government has made AI innovation a top priority, regarding it as an important driver of future economic and national competitiveness.

AI Startup Manus Gains Momentum as China Eyes the Next DeepSeek

Backed by the government, AI startup Manus is setting itself up as a possible challenger to current AI leaders. Manus specializes in large language models, generative AI tools, and enterprise-level AI solutions. Analysts see Manus poised to tread the success route of DeepSeek AI in China, which made waves globally for its cutting-edge AI products and explosive growth.

Manus’s swift ascent is testament to Beijing’s strategic emphasis on developing a strong AI ecosystem capable of creating global tech leaders. As China strives for its own alternatives to American and European AI titans, startups such as Manus are key to determining China’s AI future.

Competition Intensifies Among Top AI Startups in China

The success of DeepSeek AI in China has inspired a new wave of innovation and competition among top AI startups in China. Companies are running to develop the most advanced AI models, secure strategic partnership and attract significant investment.

The active support of Beijing for the Manus also highlights the government’s commitment to create an environment for AI innovation. This includes favorable policies, funding programs and access to large datasets, which are aimed at accelerating the development of homegrown AI capabilities.

China’s AI Ambitions Gain Strength with Manus

Beijing municipal government on Thursday said the Chinese version of Manus’ previous AI assistant, Monica, has passed the required registration for generative AI apps in China, a crucial regulatory hurdle.

All generative AI apps in China are required to adhere to strict rules to avoid the creation of content that is sensitive or harmful, as defined by the authorities.

In addition, last week, Manus announced a strategic collaboration with the group behind Alibaba’s AI models, solidifying its place in the AI ecosystem.

The post Beijing Backs AI Startup Manus as China Hunts for the Next DeepSeek appeared first on Tech Research Online.

System Integration

Pasqal was founded in 2019. The startup says it has already raised over $151.8 million in finance to date. On March 20, Pascal announced that it had integrated its quantum computing systems with Nvidia’s open-source platform, CUDA-Q to fast-track the process of developing quantum programs in high-performance environments.

“Our collaboration with NVIDIA will enable us to offer a much-requested interface and programming model for high performance computing and wider quantum community and ultimately accelerate the development of quantum applications,” Pasqal CEO Loic Henriet said.

Pascal has been participating in Nvidia’s startup inception programs. Pascal quantum computing’s integration with CUDA-Q will complement Nvidia’s current open-source library called Pulser. The library allows for custom experiments on neutral-atom devices. Through CUDA-Q, researchers can integrate AI supercomputers with quantum processing units from startups like Pasqal.

Nvidia’s Senior Director of CAE, Quantum and CUDA-X Tim Costa says this seamless integration allows researchers to achieve breakthroughs in quantum computing innovations. Pascal sees the Nvidia partnership as instrumental in boosting capabilities of its cloud computing platform.

Nvidia’s Approach to Quantum

Nvidia’s perspective on quantum computing varies from other big tech’s views. The chip maker does not see a quantum race to develop the largest computer. Instead, the company sees it as a shared infrastructure challenge that requires accelerated computing, deep integration, and scaled collaboration.

This perspective was evident during the GTC event held earlier this year. Throughout the event, Nvidia made it clear that it would stay away from the quantum hardware race and instead focus on developing systems and tools to enable others to go further faster. The US AI chip manufacturer has adopted a similar approach in other tech areas like autonomous vehicles and robotics.

“We don’t build our own self-driving car, but we help everyone else who does. We don’t build our own robots, but we help everyone else who does. We don’t build our own quantum computer, but our mission is to bring AI and accelerated computing to help everyone else who does,” Nvidia’s Group Product Manager for Quantum Computing, Sam Stanwyck said in a recent interview.

Nvidia does very well in AI and accelerated computing, and in embedding this power into wider ecosystems, Stanwyck added as he underscored the company’s main objective
“We are an accelerated computing company, and we see quantum as an important part of the future of accelerated computing,” he said.

Nvidia sees its role in quantum hardware as that of reducing bottlenecks, fast-tracking error correction, and facilitating quantum classical workflows.

Nvidia’s Quantum Stocks Impact

Nvidia CEO Jensen Huang’s comments on how long the world might have to wait before quantum computers become a reality sent quantum stocks plunging earlier this year.

“If you said 15 years for very useful quantum computers, that would probably be on the early side. If you said 30, it’s probably on the late side. But if you picked 20, I think a whole bunch of us would believe it,” Huang said during the Consumer Electronics Show event in January of this year.

Huang has since changed his thoughts about this timeline, expressing shock that his comments affected the markets.

“My first reaction was, I didn’t know they were public. How can a quantum company be public,” said.

Huang apologized for his comments during Nvidia’s Quantum Day event on March 20. However, stocks of leading quantum computing companies like D-Wave Quantum, Rigetti Computing, and Quantum Computing remained in the red.

The Nvidia CEO says that “quantum computing has the potential, and all of our hopes that it will deliver extraordinary impact, but the technology is insanely complicated.”

The post French Startup Pasqal Partners with Nvidia to Speed-Up Development of Quantum Computing Applications appeared first on Tech Research Online.

Strategic Location

Cognizant Chennai headquarters were strategically located in Thoraipakkam along Old Mahabalipuram Road (OMR). The property sits on 13.6 acres of land. According to Siva Krishnan, Senior Managing Director at JLL, this is one of the major IT corridors in Chennai. JLL is the firm that brokered the deal,
“The property will be redeveloped into an office park with a potential development of about 3 million sq ft. This will be one of the largest deals in the Zone 2 region of OMR,” Krishnan added.
Zone 2 of OMR stretched from Sholinganallur all the way to Kelambakkam. The road is also referred to as Rajiv Gandhi Salai. Zone 1 of the OMR runs from Madhya Kailash Temple to Sholinganallur.

According to Krishnan, Zone 1 of the OMR stretch hosts a higher number of IT businesses compared to Zone 2. The stretch has a vacancy rate of between 4% and 5%. With limited land not available along the Zone 1 stretch, that focus is now shifting to Zone two where the Cognizant’s Chennai office headquarters were located.

“The deal marks Bagmane’s foray into Chennai’s commercial real estate market while also highlighting the growing interest in Zone 2 of the OMR region, driven by metro connectivity,” Krishnan said.

Immersive Learning Center

As Cognizant’s corporate office sale takes shape, the Indian tech company has unveiled plans to construct an immersive learning center at its Siruseri campus in the same city. The center, which will be established on a 14-acre piece of land, is expected to train at least 100,000 people in AI each year as part of the company’s skilling and innovation program.

The learning center will serve as a hub for Cognizant’s graduate school program in India. The company plans to use it to support other training centers that Cognizant is setting up in its campuses that are located in Pune, Coimbatore, Hyderabad, and Kochi. It will feature 14,000 seats, incubator hubs, smart classrooms, design thinking centers, residential accommodation facilities, and client experience spaces.

“Our new state-of-the-art centers will power new skills and our culture of continuous learning, enabling our people to drive business impact for enterprises globally,” Cognizant CEO Ravi Kumar S said.

Cognizant will also host intensive boot camps for fresh graduates in the immersive learning center. The company envisions it as a critical collaborative space where scholars in academia, tech partners, and clients can engage in learning and research programs.

Focus on AI

Cognizant has been increasing its focus on artificial intelligence. In 2024, the tech giant trained 277,000 employees on generative AI skills. 168,000 of them completed a GenAI course. Currently, 220,000 of the company’s associates have upskilled in GenAI.

The tech company’s planned expansion in Chennai is part of its plan to grow its infrastructure across India. In 2024, Cognizant opened new delivery centers in Indore and Bhubaneswar. The company is set to open a techfin center in Gujarat’s GIFT City. The Indian tech giant has also modernized the Kolkata campus and upgraded close to one million square feet of its Hyderabad facility.

Cognizant’s 2024 annual revenue rose by 1.98% to hit the $19.7 billion mark. The revenue growth reversed the slight drop that the company experienced the year before when its yearly revenue stood at $19.3 billion. This represented a 0.39% drop from 2022.

The post Cognizant Sells its Headquarters in Chennai, Unveils Plans for an Immersive Learning Center in Siruseri appeared first on Tech Research Online.

The mission aims to make India a world leader in AI by enabling its youth, startups, and industry to harness advanced AI technologies. With this mission, the government plans to enhance the nation’s AI ecosystem through new policies, training modules, and research opportunities. Recently, Sarvam AI unveiled a Generative AI platform to meet the country’s diverse linguistic needs.

Boosting AI Education Through Specialized Programs

One of the major areas of the focus of India’s AI Mission is the beginning of an AI education program to provide knowledge to students and professionals in India. These programs will provide hands -on training, certificate and real -world project experience to develop a skilled AI workforce

By collaborating with the best-in-class education institutions and leading technology firms, the government intends to include AI modules in the course of school and college. The move is expected to set up a strong talent pipeline that can run India’s developing AI industry.

Driving Innovation in Emerging AI Technologies India

Through the mission, the government is investing in future AI technologies India to drive innovation and research. It will concentrate on key areas such as natural language processing (NLP), computer vision, robotics, and AI-based healthcare and agriculture solutions.

These initiatives are designed to promote startups and research centers in creating AI solutions specific to the challenges and demography of India. The focus on indigenous AI technologies will also serve to lessen reliance on foreign tech giants and promote domestic innovations.

To meet the growing demand of skilled AI professionals, the AI Mission is rolling out AI training Program in India. These programs will target both students and working professionals, offering upskilling opportunities in areas such as machine learning, data science and AI morality.

The training module will be combined with industry requirements, ensuring that the participants are job-taires and are capable of handling real-world AI projects. This initiative will not only promote employment opportunities, but will also strengthen India’s AI talent pool, which will enable the country to compete globally in the AI domain.

The Future of AI in India

With these programs under India’s AI Mission, the future of AI in India is bright. The mission seeks to establish a holistic AI ecosystem that fosters innovation, digital skills, and economic growth.

By emphasizing education, research, and training, India is poised to become a global AI development hub. The application of AI technologies to other sectors such as healthcare, agriculture, education, and manufacturing will further expedite India’s transition to an AI-powered economy.

The post India Strengthens AI Skilling and Innovation Under India AI Mission appeared first on Tech Research Online.

According to Reuters, on Wednesday, the EU hit Google for breaking two landmark rules while Apple was asked to help connect rivals with its iphone and Ipads.The European Commission alleges that Google is using its market dominance in digital markets to suppress competition and prefer its own products.

This is part of a wider crackdown against the dominance of big tech firms in the European market. Though the U.S. has pressured the EU for clarity over the regulations over Big Tech firms. The U.S. House Judiciary Chair Jim Jordan had asked the EU antitrust chief Teresa Ribera to give you clarification on enforcement of regulations on Big Tech companies.

EU Fines for Tech Giants Set to Increase

The EU’s current investigations may lead to substantial fines for tech giants like Google and Apple. The European Union has in the past imposed billions of euros in fines on the two tech giants for anti-competitive practices.

In the Techarana Conference, Meta and Google criticized EU’s stringent regulations saying that these rules are slowing down the growth of AI in the continent. However, the regulators say that large technology companies have employed their dominance of app stores, search engines, and ad platforms to restrict options for consumers and competitors. Consequently, Google is now facing penalties that could further compound its legal woes in the region.

Impact of EU Rules on Google Services and Business Operations

The impact of EU rules on Google services can be important as these new rules such as Digital Markets Act (DMA) have come into existence. These rules are designed to prevent gatekeeping practices and ensure fair competition on digital platforms. However, when President Trump became the President, the EU probe of Big Tech went on pause due to political pressures.

For Google, this will change how it bundles services such as Google search, map and YouTube. Changes can also affect how data is collected for target advertising and is used, one of the major revenue currents of Google. The tech giants will need to make adequate adjustments in their European operations to follow a strict regulatory structure.

According to regulators, the alphabet prohibits app developers from directing users to alternative platforms where better deals can be available. They also argued that the service fee imposes on developers to get new customers through Google Play, exceeding the appropriate range.

In the second charge, regulators claim that Google offers preference treatment for its services – such as Google Shopping, Google Hotel and Google Flights – Competitive Prasad.

Google EU Investigation Deepens as Scrutiny Grows

The EU’s investigation of Google is deepening further, with regulators amassing evidence of how Google’s business practices hurt competitors. The areas of focus are searching result manipulation, preferential treatment of Google’s own products, and limits imposed on third-party app developers.

This probe is a part of the EU’s larger attempt to rein in big tech and bring a level playing field for the smaller digital competitors. If Google is found guilty, it can face not only hefty fines but also compelled reforms to its core business model within Europe.

As the Google EU investigation intensifies, the company is facing penalties that may influence global regulatory trends. The European Union’s crackdown signals a new era of oversight for Big Tech, with lasting implications for innovation, competition, and digital markets worldwide.

The post Google Faces EU Antitrust Charges Over App Store and Self-Promotion Practices appeared first on Tech Research Online.

Nitin Saluja, co-founder and CEO of Tiger Global-backed Chaayos said, “This is a part of the playbook that brands have globally followed to sell branded products, bottled coffee, and other products. There is an underlying customer demand…and for us, we’ve been selling these products for 10 years now and quick commerce is a channel that is growing very fast, and so are our sales on that channel.”

The ease of instant delivery, along with personalized menus, is enabling quick-service restaurants (QSRs) to access new consumer segments. These chains are reimagining their menus—crafting combo meals, limited-time offers, and bite-sized portions specifically for quick commerce platforms.

Quick Commerce Companies in India Reshaping Food Delivery

The rise of quick commerce companies in India has changed the dynamics of the food distribution ecosystem. Platforms such as Blinkit and Zepto, traditionally known for distributing grocery items and daily necessities, are now aggressively expanding to the food category. Their growing partnership with popular QSR chains shows the increasing importance of quick deliveries in the food sector.

From burgers and fries to desserts and beverages, top QSR brands are taking advantage of these platforms so that they can serve their most popular items quickly. This strategic alignment is running both high -order volume and increased brand visibility, making it a winning position for QSRs and quick commerce players.

Quick Commerce Food Industry Insights

As per Quick commerce food industry insights, instant food delivery demand is growing, particularly in metro cities where convenience is at the top of the consumer agenda. Consumers now expect meals to be delivered within 10-15 minutes, compelling QSR brands to streamline their operations for this emerging delivery model.

The increased trend of late-night hunger pangs, spontaneous snacking, and last-minute party orders is propelling the demand for QSRs to keep pace with quick commerce platforms. Tailored packaging, pre-cooked food items, and special kitchen setup arrangements for speedy deliveries are becoming the standard in the sector.

A recent report by Bernstein highlighted Quick Commerce as the fastest growing and emerging platform for consumer staple brands in various channels. Currently, e-commerce leads 6–10% of the total sales for major FMCG companies, accelerated commerce contributes 30–50% of its online sales. Bernstein has predicted that India’s quick commerce companies will grow from $10 billion to $75 billion by 2032.

Sagar Daryani, founder and group CEO, Wow Momo said, “We sell frozen momos in quick commerce and modern trade channels…and are seeing Rs 5 crore a month in sales. Of this, quick commerce is 52%. It’s growing very fast, and we expect to go from annual sales of Rs 36-38 crore this year to Rs 75 crore by next year.”

QSR Brands on Blinkit and Zepto Gaining Traction

Today, the QSR brands on Blinkit and Zapto are watching significant traction because consumers rapidly choose these platforms for their favorite food. Whether it is a quick coffee, a box of fries, or a full meal, these platforms are bridging the rapid difference between the restaurants and the customers.

As the quick commerce and QSR wave continues, it is clear that speed, adaptation and convenience will shape the future of the food distribution industry in India. In India, there is an aggressive expansion with quick commerce companies, the instant food distribution is to live here – consumer expectations and QSR strategies alike.

The post Quick Commerce QSR Segment Grows as Brands Partner with Blinkit and Zepto appeared first on Tech Research Online.

Despite great expectations for its new AI chip models, the market responded in a cautious way due to Trump’s tariffs which led to an unexpected fall in Nvidia’s stocks. The announcement, which was meant to highlight Nvidia’s ongoing leadership in AI hardware, triggered mixed reactions from investors and analysts.

The new chip is a key successor to Nvidia’s Blackwell chips which is set to begin its shipment in 2025. The new upgraded chip can handle more tasks in the same amount of time. This new upgrade will help the providers generate 50 times more revenue in comparison to its predecessor Hopper GPU. CEO Jensen Huang said, “We designed Blackwell Ultra for this moment — it’s a single versatile platform that can easily and efficiently do pretraining, post-training, and reasoning AI inference.”

AI Market Impact on Nvidia and Investor Concerns

The AI market impact on Nvidia was quick as news spread across trading floors. Although Nvidia is still a top player in AI hardware, the launch of new chips stirred concerns about future market dynamics and competitive pressures. In February 2025, when Nvidia announced tighter Q4 profits which made Wall Street skeptical in spite of the company’s AI growth.

Analysts cited competitors catching up fast and having the potential to threaten Nvidia’s commanding lead. Josh Gilbert, a market analyst at eToro Australia said, “Investors may see that as an opportunity, particularly with its valuation remaining attractive on the backdrop of ongoing growth.”

In addition, with global economic instability and increasing tech regulation, investor sentiment suffered, manifesting in the performance of the stock. The market response highlights how closely the movement of Nvidia’s stock is linked to developments in the AI industry and investor sentiment.

Stock Market Trends Reflect Volatility in AI Sector

The recent drop in Nvidia’s shares also points to broader stock market trends affecting tech businesses engaged in AI research. With AI waves riding high, Nvidia’s supplier Ibiden plans for a faster expansion to meet the growing demand.

The decline in Nvidia stocks comes as a reminder of the volatility that characterizes the AI space, with sudden technology changes and strong competition likely to affect market valuations rapidly. Investors are keenly observing as the industry keeps evolving, weighing the optimism regarding the future of AI against fear of risk.

A Challenging Phase Ahead for Nvidia

The Nvidia New AI chip announcement was meant to solidify the company’s position in the market. But the resultant effect of the immediate AI market effect on Nvidia and the subsequent Nvidia stock drop shows the intricacies involved in Nvidia’s continued leadership.

Although the Nvidia stock forecast suggests a possible recovery, overall share market trends indicate further volatility. The performance of Nvidia in the next couple of months will greatly rely on how well it manages competitive forces, economic headwinds, and market expectations in the fickle AI arena.

At the event, Jensen Huang talked about AI and AI agents, saying, “In the last 2 to 3 years, a major breakthrough happened, a fundamental advance in artificial intelligence happened. We call it agentic AI. It can reason about how to answer or how to solve a problem.”

The post Nvidia Shares Slip After Unveiling Next-Gen AI Chips at GTC 2024 appeared first on Tech Research Online.

WEBINAR

3+ Stakeholder Tools Driving AI
Transformation

Wednesday, April 02, 2025

9:00 am PT/12:00 pm ET

Searching for answers shouldn’t feel like searching for a needle in a haystack. Employees waste valuable time navigating hundreds of applications and knowledge systems to find the information they’re looking for, leading to frustration and inefficiency. AI agents can change this by instantly delivering the answers users need, identifying knowledge gaps through data analysis, and creating fresh, relevant content to keep your knowledge base up-to-date.

Join this webinar, where we’ll demonstrate how AI can transform knowledge management and self-support service with critical stakeholder tools.

In this session, you’ll see how to:

• Leverage AI to personalize knowledge delivery to drive employee self-service adoption
• Proactively fill knowledge gaps before they impact your workforce
• Set up an AI Assistant, including adding connecting to external knowledge sources or adding new languages
• Monitor and optimize an AI Assistant’s performance to deliver on business metrics
• Turn analytics about common employee issues into the foundation of knowledge articles

Discover how AI stakeholder tools can drive innovation, enhance resources, and unlock new levels of productivity for your workforce.

Speakers:

Mandira Chawla

Product Marketing
Manager, Moveworks

Adelina Richards-Kessler

Solutions Engineer,
Moveworks

Register Now

Register Now

[contact-form-7]

About Us

At Moveworks, we are dedicated to enhancing the employee experience with cutting-edge AI technology. Founded in 2016, our mission is to empower every team member by providing a single platform where they can easily access information, take action, and automate tasks across all enterprise systems. By streamlining processes and enabling support teams to focus on high-impact work, we strive to create a more efficient, productive, and seamless work environment for all.

The post 3+ Stakeholder Tools Driving AI Transformation appeared first on Tech Research Online.

WEBINAR

How ManTech is Transforming IT and HR
Support with Agentic AI

Wednesday, April 30, 2025

9:00 am PT/12:00 pm ET

Support for a globally dispersed workforce—especially in highly regulated data environments—must clear a high bar. Employees need instant access to information, and IT and HR teams must scale support without increasing costs or relaxing security posture.

ManTech, a leader in providing technology services and solutions to the U.S. federal government, launched Ask ManTech, an AI-powered assistant designed to automate 90% of Tier 1 requests. By using AI as the “global front door” for IT and HR, they’ve transformed how employees get help—reducing wait times, improving self-service, and breaking through adoption barriers, even in secure environments.

Join Brian Shrift, Executive Director of the Office of the CIO at ManTech, to hear how his team is leveraging AI to drive efficiency, improve the employee experience, and scale AI support.

In this webinar, you’ll learn:

• How ManTech automated Tier 1 support with AI assistant
• Strategies for driving AI adoption across a highly-regulated workforce
• How AI enhances knowledge access for IT, HR, and beyond
• The impact of AI on employee experience and operational efficiency

Don’t miss this inside look at ManTech’s AI operation—register now!

Speakers:

Brian Shrift

Executive Director of
the Office of the CIO,
ManTech

Register Now

Register Now

[contact-form-7]

About Us

At Moveworks, we are dedicated to enhancing the employee experience with cutting-edge AI technology. Founded in 2016, our mission is to empower every team member by providing a single platform where they can easily access information, take action, and automate tasks across all enterprise systems. By streamlining processes and enabling support teams to focus on high-impact work, we strive to create a more efficient, productive, and seamless work environment for all.

The post How ManTech is Transforming IT and HR Support with Agentic AI appeared first on Tech Research Online.

The Role of AI in Customer
Service

About CEQUENS

CEQUENS is a global AI-powered customer engagement solutions provider, empowering businesses to connect with their audiences seamlessly and securely. Offering scalable solutions backed by 700+ global carrier connections and 85+ networks worldwide, CEQUENS’ innovative APIs, competitive payment options, and 24/7 support ensure reliable communication at scale.

Committed to excellence, the company is certified in ISO 27001, ISO 22301, ISO 9001, SOC 2 Type II, and PCI DSS and is continuously recognized for industry leadership. To date, CEQUENS has been named a Major Player in the IDC MarketScape: Worldwide CPaaS 2025 Vendor Assessment and a Top 10 Vendor to Watch in ROCCO’s “The 25 Report” (2025). In 2024, CEQUENS also earned laudable report mentions from Juniper Research, ROCCO, and Omdia.

The post The Role of AI in Customer Service appeared first on Tech Research Online.

Future Proofing Customer
Engagement with CEQUENS
Omni-Channel Chat

About CEQUENS

CEQUENS is a global AI-powered customer engagement solutions provider, empowering businesses to connect with their audiences seamlessly and securely. Offering scalable solutions backed by 700+ global carrier connections and 85+ networks worldwide, CEQUENS’ innovative APIs, competitive payment options, and 24/7 support ensure reliable communication at scale.

Committed to excellence, the company is certified in ISO 27001, ISO 22301, ISO 9001, SOC 2 Type II, and PCI DSS and is continuously recognized for industry leadership. To date, CEQUENS has been named a Major Player in the IDC MarketScape: Worldwide CPaaS 2025 Vendor Assessment and a Top 10 Vendor to Watch in ROCCO’s “The 25 Report” (2025). In 2024, CEQUENS also earned laudable report mentions from Juniper Research, ROCCO, and Omdia.

The post Future Proofing Customer Engagement with CEQUENS Omni-Channel Chat  appeared first on Tech Research Online.