The Role of AI in Customer
Service

About CEQUENS

CEQUENS is a global AI-powered customer engagement solutions provider, empowering businesses to connect with their audiences seamlessly and securely. Offering scalable solutions backed by 700+ global carrier connections and 85+ networks worldwide, CEQUENS’ innovative APIs, competitive payment options, and 24/7 support ensure reliable communication at scale.

Committed to excellence, the company is certified in ISO 27001, ISO 22301, ISO 9001, SOC 2 Type II, and PCI DSS and is continuously recognized for industry leadership. To date, CEQUENS has been named a Major Player in the IDC MarketScape: Worldwide CPaaS 2025 Vendor Assessment and a Top 10 Vendor to Watch in ROCCO’s “The 25 Report” (2025). In 2024, CEQUENS also earned laudable report mentions from Juniper Research, ROCCO, and Omdia.

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Future Proofing Customer
Engagement with CEQUENS
Omni-Channel Chat

About CEQUENS

CEQUENS is a global AI-powered customer engagement solutions provider, empowering businesses to connect with their audiences seamlessly and securely. Offering scalable solutions backed by 700+ global carrier connections and 85+ networks worldwide, CEQUENS’ innovative APIs, competitive payment options, and 24/7 support ensure reliable communication at scale.

Committed to excellence, the company is certified in ISO 27001, ISO 22301, ISO 9001, SOC 2 Type II, and PCI DSS and is continuously recognized for industry leadership. To date, CEQUENS has been named a Major Player in the IDC MarketScape: Worldwide CPaaS 2025 Vendor Assessment and a Top 10 Vendor to Watch in ROCCO’s “The 25 Report” (2025). In 2024, CEQUENS also earned laudable report mentions from Juniper Research, ROCCO, and Omdia.

The post Future Proofing Customer Engagement with CEQUENS Omni-Channel Chat  appeared first on Tech Research Online.

Unveiling Customer-Centric Retail
Insights and Recommendations

About CEQUENS

CEQUENS is a global AI-powered customer engagement solutions provider, empowering businesses to connect with their audiences seamlessly and securely. Offering scalable solutions backed by 700+ global carrier connections and 85+ networks worldwide, CEQUENS’ innovative APIs, competitive payment options, and 24/7 support ensure reliable communication at scale.

Committed to excellence, the company is certified in ISO 27001, ISO 22301, ISO 9001, SOC 2 Type II, and PCI DSS and is continuously recognized for industry leadership. To date, CEQUENS has been named a Major Player in the IDC MarketScape: Worldwide CPaaS 2025 Vendor Assessment and a Top 10 Vendor to Watch in ROCCO’s “The 25 Report” (2025). In 2024, CEQUENS also earned laudable report mentions from Juniper Research, ROCCO, and Omdia.

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Strategic Deposit
Acquisition

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Your Journey to
Mortgage Tech Go Live

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Evaluating & Selecting
a Consumer Loan
Origination System

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According to Yahoo Finance, the people connected to the deal also said that Ampere, the Oracle-backed semiconductor designer is drawing takeover interest from Arm while exploring other options. In 2021, Japanese SoftBank valued Ampere at $ 8 billion for an investment in California based firm.

SoftBank’s Focus on Strategic Growth

The acquisition of Ampere Computing highlights the strategy of SoftBank’s market expansion on the technology portfolio. Ampere Computing is a company that has recently gained recognition for its new ARM-based processors focused solely on data center use. By this acquisition, SoftBank shall harness benefits from the increasing demand for efficient and high-performance chips in cloud computing. Recently, SoftBank has also been investing in AI to expand in newer markets.

The acquisition of Ampere Computing by SoftBank can be considered a calculated step in the direction of consolidating its position in the semiconductor sector. Ampere Computing uses Arm’s technology to manufacture semiconductor chips, so this acquisition will help the Japanese investor in its market expansion. Recently, Softbank’s Q2 profits for 2024 were also in the news as its tech investment started to pay off.

The Strategic Role of Arm in SoftBank’s Vision

SoftBank’s Chip Designer Arm has played an important role in shaping the semiconductor market through its new designs. Arm Holdings’ deep-rooted presence in consumer electronics to enterprise solutions makes it a key player in the tech ecosystem.

The acquisition of Ampere Computing matches Arm’s stride in developing advanced processors aligned with the horizon of future computing demands.

Ampere’s ARM-based chips are targeted at hyperscalers, making it a fantastic asset for SoftBank. It would enable Japanese companies to better compete against other players while seeking market share in rapidly evolving cloud and data centers markets.

Implications for SoftBank’s Market Expansion

The acquisition of Ampere Computing would help SoftBank in strengthening its market expansion strategies. The deal would also provide Arm with a stronger footing in the semiconductor market. The analysts also expect that this will result in new partnerships and collaborations which may boost Japanese company’s dominance in the technological space.

The deal will no doubt attract attention from regulators and market analysts because the focus on consolidation in the semiconductor sector has been growing. However, SoftBank has a tradition of maneuvering at a sophisticated deal, which will provide it with good grounds for achieving this large acquisition.

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The continuous advancement of decentralized finance (DeFi) sparks debate about the future of banking, with questions about how DeFi is disrupting traditional finance. By providing multiple transfers without daily transfer limits, direct control of financial assets, and transparency in transactions, DeFi leverages blockchain and FinTech to transform conventional banking expectations.

Will DeFi eventually replace traditional banks? Or are there risks and challenges of decentralized finance that make that unlikely? This article explains how DeFi transforms banking through FinTechs such as blockchain, smart contracts, NFTs, and peer-to-peer networks. We also evaluate the differences between decentralized finance and traditional banking.

What is DeFi (Decentralized Finance)?

Decentralized finance (DeFi) is a financial ecosystem built on blockchain technology and cryptocurrencies to eliminate intermediaries like banks and allow direct, peer-to-peer transactions between people and businesses.

While some argue that the origin of DeFi traces back to the start of cryptocurrency with Bitcoin’s launch in 2009, the true transformation began with Ethereum’s introduction in 2015. These decentralized finance networks built on blockchain technology are leveraged to create transparent financial ecosystems not controlled by a single entity.

Whether it is DeFi in crypto, banking, Binance, or any other financial system, the definition of Decentralized Finance (DeFi) remains the same. DeFi for banking and cryptocurrencies enables financial freedom by eliminating middlemen, unlike traditional currencies.

Traditional Finance vs Decentralized Finance

The differences between DeFi and traditional finance are summarized in the table below. For traditional financial platforms, centralized institutions like banks and the government manage transactions which could mean high fees and strict regulations. However, decentralized finance (DeFi) operates on blockchain without intermediaries like the government or banks to ensure transparency, low registration barriers, lower costs, and faster transactions.

Future of Banking: Will Decentralized Finance Replace Traditional Banks?

The future of banking with decentralized technologies or traditional financing, remains a debated topic, with the balance increasingly tilting toward DeFi ecosystems. Many global brands have weighed in on how DeFi is disrupting traditional finance through FinTechs such as blockchain, smart contracts, tokenization, non-fungible tokens (NFTs), and peer-to-peer networks.

According to Deloitte, blockchain advancements through AI and automation are gradually reshaping the capital market industries. Forbes also suggests that banks must be willing to integrate Generative AI into their algorithmic trading to keep pace with DeFi. Furthermore, PWC across its different communities strongly deduces that traditional banking may become extinct in the global economy between 2025 – 2030. The recent rise in cyber threats in accounting firms further suggests this shift.

However, business leaders like Shaikha K. Al-Bahar from the National Bank of Kuwait, explain how banks still hold a major advantage despite the threat of elimination by DeFi and advanced FinTech. DeFi vs traditional finance compares a highly regulated and brand-centric system to a decentralized one with fewer regulations. Banks must find a way to retain their core advantages of a more familiar, proven, and branded reputation while slowly adopting AI and digital computing trends to offer beyond basic financial services. This shift may slightly reduce their brand’s visibility but will enable more flexible services to compete with DeFi frameworks.

How Is DeFi Disrupting Traditional Finance Today?

With the discussions about future trends in banking and the role of DeFi, let’s learn exactly how decentralized finance disrupts the traditional financial system.

1. Elimination of Intermediaries

Removing intermediaries like banks and brokers during transactions is an example of how DeFi is disrupting traditional finance. Eliminating middlemen or blocks accelerates the speed of each user’s transaction. With the use of DeFi in crypto or banking, peer-to-peer financial services like lending and borrowing are possible without credit checks or waiting for approval from an entity. This disruption of normal banking methods increases efficiency and reduces transaction costs since financial operations are decentralized. Users under DeFi have greater control over their finances unlike with traditional banking.

2. Global Accessibility Through Blockchain Technology

DeFi is disrupting the reliance on traditional finance by offering financial services to anyone with an internet connection. Unlike conventional banking systems, decentralized finance is not limited by working hours, geographical location, or strict account regulations that exclude some people. DeFi offers a more global financial inclusivity with lower entry barriers. For example, you only need a digital wallet and internet connection to transact on DeFi platforms. This opens up the possibility of trading, saving, or lending to remote regions without banks. Trust Wallet and MetaMask are examples of digital wallets you can create. At the same time, you need digital assets such as Ethereum (ETH) or stablecoins like USDC to transact without limitation to a single entity.

3. Transparency

With banks or brokers, trust is built on user interactions with the financial services provider. Hence, issues like hidden fees or a perceived lack of accountability on the side of the centralized authority could breach this trust. For DeFi platforms, transparency on the details of every transaction is guaranteed since they occur on public blockchains. Every peer-to-peer transaction is publicly recorded and accessible to anyone while keeping your identity anonymous. Therefore, it is easier to verify transactions with decentralized finance. We also have smart contracts in DeFi that automatically complete transactions. This level of transparency explains how DeFi is disrupting traditional finance.

4. Innovation in Financial Services

DeFi looks to keep disrupting traditional finance with the continual embracement of FinTech innovations that can not be easily replicated. Decentralized finance allows users to generate and earn passive income or discover innovative investment opportunities. Applications of DeFi, such as yield farming, staking, and tokenization, are playing a significant role in shaping the future of banking with decentralized technologies. On the other hand, banks are struggling to keep up the pace as they are confined to regulations limiting their wealth management and creation.

Challenges of DeFi as the Future of Banking

While the advantages of how DeFi is disrupting traditional finance are significant, they lead us to the challenges of decentralized finance taking over banks. One major issue is the lack of strict regulations, which raises questions about DeFi’s acceptability and reliability.

For example, the U.S. Department of the Treasury reported how the anonymity of DeFi could facilitate money laundering and other financial crimes. Additionally, blockchain technology requires a private key, which could mean a total loss of funds without the possibility of recovery if the keys are forgotten. The lack of regulations also suggests concerns over the level of risks for new users as decentralized networks keep expanding.

Conclusion – What Does the Future Hold for Banking with Decentralized Finance (DeFi)?

The future of banking is on the verge of a significant transformation as we explore how DeFi is disrupting traditional finance. While banks may not disappear in the next 5, 10, or even 20 years, they must evolve to stay relevant.

For individuals, this article provides insights into how decentralized finance offers greater control and freedom over financial assets. Stakeholders in traditional banks should also understand that adapting to the latest FinTech is no longer optional but necessary. Banks must be flexible enough to explore the innovative future of DeFi and focus on more effective asset transaction methods.

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Digital Transformation
in Lending: Progress &
Potential

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